Privacy Policy

General Data Protection Regulation (GDPR)

Privacy Policy

At Complete Engineering Services Limited, we’re committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions which we may disclose it to others and how we keep it secure.

We may change this Policy over time so please ensure that you’re happy with any changes we make. By using our website, you’re agreeing to be bound by this Policy.

If you have any further questions regarding this Policy and our privacy practices email or send a letter to Complete Engineering Services (Carlisle) Limited, Holme End, Crosby-On-Eden, Carlisle, CA6 4RA. Alternatively, you can telephone 01228 573358.

Who are we?

We are a leading precision engineering company based in Crosby-On-Eden, Carlisle. Founded in 1998, we have now established ourselves as one of the leading precision engineering firms within the local area serving Cumbria and South West Scotland.

How do we collect information from you?

We obtain information about you when you use our online platforms, for example, when you contact us through our website we are then able to save you information that you include in the contact form.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding content interaction. This information is never given to a third party and is always securely stored away.

How is your information used?

We may use your information to:

  • Process orders you have submitted
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Inform you of work completed

We review our retention periods for personal information on a regular basis. You have the right to be forgotten but please be aware that we may be legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will never sell or rent your information to third parties nor will we share your information with third parties for marketing purposes unless you have asked us to do so. We may be obliged by law to give personal details to third parties for the purpose of prevention of criminal activity.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the information that is necessary to deliver goods and services.

How you can access and update your information

The accuracy of your information is important to us. We are constantly working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: or write to us at: Complete Engineering Services (Carlisle) Limited, Holme End, Crosby-On-Eden, Carlisle, CA6 4RA. Alternatively, you can telephone 01228 573358.

Security precautions in place to protect the loss, misuse or alteration of your information

Various personal details (your email address, telephone number etc.) are transmitted normally over the Internet and this can never be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may make use of additional information about you when it is available from external sources to help us effectively. We may also use your personal information to detect and reduce fraud and credit risk.

18 or Under

We take every possible precaution to protect the privacy of persons aged 18 or under. If you are aged 18 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.